Frequently Asked Questions
Got questions about riding with Crown Mountain Outfitters? We’ve got answers. Whether you’re a first-time rider or seasoned equestrian, here’s everything you need to know before you saddle up.
Booking & Availability
What are your hours of operation?
We’re open Monday through Saturday. Ride times are listed on the site.
Where are you located?
We’re based in Basalt, Colorado, perfectly situated between Aspen (20 minutes) and Glenwood Springs (20 minutes) in the heart of the Roaring Fork Valley.
Is there a minimum number of riders?
We typically book a minimum of two riders. However, singles are more than welcome!! The rate for a single rider is the equivalent of two riders to meet our minimum trail ride price.
How far in advance should I book?
We recommend booking at least a few days in advance, especially during peak summer and fall seasons. However, we often accommodate last-minute bookings based on availability… shoot us a TEXT and we will see what we can do for you!
What happens after I book?
You’ll receive a confirmation email with specific details, directions to our meeting location, and everything you need to prepare for your ride.
Rider Requirements
What's the minimum age to ride?
Riders must be at least 8 years old to participate in our trail rides.
Is there a weight limit?
Yes, our weight limit is 220 lbs to ensure the safety and comfort of both riders and horses.
Do I need riding experience?
Not at all! We welcome riders of all experience levels, from complete beginners to seasoned riders. Our horses are well-trained and gentle, and our guides provide instruction and support throughout your ride.
Safety & Equipment
Are helmets required?
Helmets are required for riders ages 8-15. Riders 16 and older may choose whether to wear a helmet. We provide helmets at no additional charge.
What should I wear?
Required: Long pants (jeans work great) and closed-toe shoes with a heel (boots are ideal, but sturdy sneakers work too)
Recommended: Layers you can adjust for changing mountain weather, sunglasses, sunscreen, and a hat
Avoid: Shorts, sandals, flip-flops, or loose/flowing clothing
What if the weather is bad?
We ride rain or shine! Our horses are comfortable in various weather conditions. However, we will reschedule or cancel rides in cases of severe weather including lightning, heavy storms, or conditions that compromise safety.
Day of Your Ride
When should I arrive?
Please arrive 15 minutes before your scheduled ride time. This gives us time to get you matched with your horse and go over safety basics without feeling rushed.
What's included in the ride?
Your ride includes a well-trained horse matched to your skill level, all necessary tack and equipment, a knowledgeable guide, and an unforgettable experience in the Colorado backcountry.
Can I bring my camera or phone?
Absolutely! We encourage you to capture memories of your ride. Just make sure your device is secure in a pocket or bag that won’t interfere with riding.
Special Requests
Do you offer private rides or custom experiences?
Yes! Looking for a tailor-made Western experience? We offer 100% customizable special events and rides. Whether you’re planning a family reunion, corporate outing, proposal, or special celebration, we can create a unique experience just for you. Contact us to discuss your vision.
Can we bring our own food/drinks?
typically allowed on longer rides.
Do you accommodate riders with disabilities?
Please contact us directly to discuss specific needs. We’ll do our best to accommodate you safely.
Gratuity
Is tipping expected?
While never required, tips are greatly appreciated if you enjoyed your experience. Our wranglers and guides start their days before sunrise and work until the sun sets behind the mountains, caring for the horses and ensuring every rider has a safe, memorable adventure. If you’re happy with your ride, gratuity is a wonderful way to show your appreciation for their hard work and dedication.
Cancellations & Weather
What if you cancel due to weather?
If we need to cancel your ride due to severe weather or unsafe conditions, we’ll offer you a full refund or the option to reschedule for another day.
What is your cancelation policy?
Reservations canceled a full 48 hours prior to reservation time receive 100% refund. Reservations canceled a full 24 hours prior to start time receive a 50% refund.